CANCELLATION POLICY
We are reluctant to enforce cancellation charges as we are aware that many of our business clientele cannot be responsible for factors beyond their control.
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However, we reserve the right to levy a charge equal to one night's accommodation in the case that we receive less than 48 hours notice of a cancellation.
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HOW OUR CANCELLATION POLICIES ARE AFFECTED BY COVID 19. |
During this time of COVID 19 standard cancellation policy remains applicable to all bookings and will not be exempt due to COVID 19 related circumstances. Bookings during a pandemic are no longer unforeseen or unexpected. As per our Terms and Conditions, our cancellations policies are:
Cancellations or changes to bookings for this suite must be made at least 48 hours prior to the check in date and time or you will be charged the full amount of the first changed or cancelled night. 50% of accommodation costs will be charged in the event of amendment or cancellation within 14 days of check in date. 100% of accommodation costs will be charged in the event of cancellation within 48 hours of check in time or of no show. N.B. COVID 19 related circumstances include but are not limited to: health orders, health advisories, quarantines and restrictions; travel advisories and restrictions; transport disruptions and cancellations; changes to applicable law; government mandates (eg: evacuation orders, border closures). |
ALL guests will be required to sign in using the Service NSW QR codes located at venue entries. No personal information is collected for commercial use.
In line with NSW Government regulations, all guests will be required to show staff proof of full vaccination prior to entry. We will be strictly enforcing and adhering to these policies to not only protect our employees and customers, but the wider community. We are thrilled to be opening our doors but ask that guests do not visit our venue if they have:
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