We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
WHAT INFORMATION DO WE COLLECT?
When you visit this website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website.
1. Personal information you choose to provide
• Registration Information - When you register for any of our products or services you will provide us information about yourself.
• Credit Card Information - If you book accommodation, you may need to give personal information and authorisation to obtain information from various credit services. For example, you may need to provide the following information:
o -Mailing address
o -Email address
o -Credit card number
o -Name on credit card
o -Credit card billing address
o -Business and home phone number
o Email Information
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Website use information
Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.
How do we use the information that you provide to us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at any time.
What are cookies?
How do we use information we collect from cookies?
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.
Sharing and selling information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
How can you access and correct your information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.
What about legally compelled disclosure of information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What about other websites linked to our website?
We are not responsible for the practices employed by Websites linked to or from our website or the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Our commitment to data security:
Please note that your information will be stored and processed on our computers in Australia. The laws on holding personal data in Australia may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We allow visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.
Acquisition or changes in ownership
In the event that the website (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website; http://www.privacy.gov.au/.
Terms & Conditions
The following Terms and Conditions apply to your stay at The Westbury Dubbo.
Terms & Conditions below are for bookings made either directly via the website and telephone and payments via payment gateway system or via booking engines. These terms and conditions may be updated from time to time and are subject to change at our complete discretion without further notice to you.
Bookings can be made directly with the accommodation via phone 0427 446 643 or via our online booking button. Reservations are subject to availability and actual pricing at the time of booking. All quotes are valid for 24hrs only. Any verbal quote given is an estimate only of price, which will be subject to written advice on confirmation of reservation. All accommodation bookings must be guaranteed at the time of reservation by provision / deposit of valid credit card details. This credit card must be valid for the entire stay. Please present the credit card used to make the reservation upon check-in at the motel. If you are booking on behalf of someone else, you must contact the motel directly to arrange for third party billing. By providing valid credit card details you warrant that you have the authority to use the credit card and you authorise The Westbury Dubbo to charge the cost of your booking to the credit card in the case of cancellation or no show penalties as detailed below. All reservations will be confirmed by email. If email is not available, the cancellation policy will be explained over the phone. Please note that The Westbury requires a $100 pre-authorisation charge upon check-in to cover any addition charges or to cover any damage. This amount, if not used, will be released on the day of check out.
All credit/debit card payments made to The Westbury Dubbo via an onsite payment system will incur a 1.75% non-refundable credit card service fee. Amex will incur a 2% credit card service fee.
PRE-AUTHORISATION AT CHECK-IN:
We require full payment of accommodation at check-in. We also require a pre-authorisation amount of $100 for any incidentals. The pre-authorised amount is set aside by your bank for a period of between 5 and 14 working days. The pre-authorisation amount will affect your available funds balance or spending limit. For more information on this practice we suggest contacting your bank. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. The Westbury Dubbo reserve the right to pre-authorise all credit cards upon check-in.
Changes and cancellations are permitted up until 2pm local time within 24 hours prior to arrival. Changes or cancellations within this time will be charged in full. No shows will also be charged in full.
Upon arrival at The Westbury Dubbo guests must provide Federal or State Government issued photographic identification for security purposes. The booking must be under the name of the person checking in. In addition, the guest must also provide a credit card in the name of the photographic ID.
CHECK-IN AND CHECK-OUT:
Standard check- in time is 2.00pm. The name of the booking (or nominee) must be the person checking in. Standard check- out time is 10.00am. Late checkouts are available upon request. Please contact us to check availability. Additional fees may be applied. A late check-out fee may apply if the property is not vacated prior to the set check-out time of the property.
The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.
Guests arriving late may access after hours lock box located at the front of the building.
FEES AND CHARGES:
Due to fire regulations, Management must be aware of the number of guests in all rooms. All room rates are for 1-2 Person, a $20 charge per night will be applied to any extra guest. If in the course of a guests stay, and contributable to any guests or visitors of that room, any unforeseen expenses that become apparent, the signing guests credit card will be charged an amount, appropriate to the expense, at a rate determined by The Westbury Dubbo.
All guests under the age of 18 must be accompanied by a parent /guardian. The property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID, when requested on check-in.
Room keys are issued to the registered guest(s). No room key will be issued to youth under 18 at any time. ID is required if you have lost your key and require a duplicate.
DO NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe motel experience, we provide daily housekeeping. Our housekeeping staff will honour the do not disturb sign during a twelve-hour period indicating that the room is occupied. The housekeeping staff are required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of do not disturb for reasonable purposes, such as an emergency, housekeeping, maintenance, verify that the room, its furnishings and electrical equipment are intact, or to address or prevent a violation of our motel policy/ house rule is broken. Law enforcement will be granted immediate access to our accommodation property and rooms of evicted guests.
Guests can cancel their booking 24 hours prior to 2pm of the day of arrival with no penalty. Cancellation after this time will incur a cancellation fee tariff equivalent to the first night stay of the accommodation. This cancellation policy does not apply to group bookings or special events, these bookings will generally incur a 50% cancellation fee tariff for the whole stay.
NO SHOWS / FAILURE TO CANCEL:
Each rate booked at The Westbury Dubbo is subject to a Cancellation Policy. Failure to check-in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the particular type of rate booked. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. We reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked.
• NO shows – will be subject to a 100% cancellation fee (1 Nights accommodation)
• NO refunds for room changes
• NO refunds for early departures
• NO refunds given after check-in
NO PARTY POLICY:
The Westbury Dubbo has a zero tolerance no party policy. In the interest of quiet enjoyment and respect for all guests at The Westbury Dubbo, a NO party policy applies to all guests staying at the property. All guests are expected to be respectful of all other guests at all times, and to be quiet between 10pm and 7am. No group congregations in individual guest rooms is permitted or tolerated. In the event that any room/guest is identified as having a party, the accommodation reserves the right to immediately evict all occupants of the room. In addition, the registered guests will be required to settle the account prior to departure for any expense resulting from additional cleaning of the room, replacement of any furniture/fixture/fitting breakage, as well as for any required repairs.
FEES CHARGEABLE TO GUESTS ACCOUNT INCLUDE, AND ARE NOT LIMITED TO:
Smoking in rooms – $200.00 cleaning fee will be charged. Room degradation (such as vomit, bodily wastes) a $500 cleaning fee will be charged, plus any professional floor cleaning charges at cost, plus a daily room tariff equal to the daily tariff that we would charge if the room was available to be let or any other rate that may be agreed to by the management, in accordance with business demand on the day, until the said room has been returned to its saleable condition. Cost of repair or replacement for general damage or theft of accommodation property and any problem sufficient to result in a room being withdrawn from its availability to be let. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESS AND BEDDING:
Damage to mattress and linen, including towels, mattress protectors, sheets, bedspreads, blankets, coverlets resulting from the use of body oils, make-up, shoe-polish, etc, will result in a charge for the special cleaning, repair or replacement of the damaged article.
HOUSEKEEPING / ROOM INSPECTION:
Housekeeping is provided daily between the hours of 9am to 2 pm. This is non- smoking accommodation, including medical marijuana. Rooms are cleaned and inspected daily, and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition. Housekeeping and front desk staff are trained in identifying the odours from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or bought a prohibited item into our facility. You will be fined and evicted without any refund.
Your comfort is of the utmost importance to us. For guests staying multiple nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily unless otherwise instructed by the guest. If housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact reception if you have any additional questions or concerns.
Registered guests of legal age may consume alcohol in their room or on their balcony only. The consumption of alcohol is STRICTLY PROHIBITED in the public areas such as hall- ways. Only adults 18 years and over, are able to purchase alcohol from our mini bars. It is against the law to sell or supply alcohol to, or to obtain on behalf of a person under the age of 18 years. Individuals providing alcohol to minors will be immediately evicted with no refund.
PARKING AT OWN RISK:
Limited secure parking is available for registered guests. All vehicles are parked at the risk of the owner. The Westbury Dubbo shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the motel property. If a vehicle is left on the motel parking lot after the guest has departed without the written consent of the motel, the motel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs on motel premises.
With the exception of sight and hearing assistance dogs, ALL pets are strictly forbidden inside guest rooms. Any guests breaching this rule will face immediate eviction without refund and a $200 cleaning fee for carpet and any soft furnishing effected.
Cooking in guest rooms is strictly forbidden by Health Authorities, with the exception of the use of the kettle. Fees for additional cleaning may apply should guest cook inside a guest room.
FIRE SAFETY POLICY:
The accommodation is fully equipped with smoke detectors, fire safety information is in guest room compendium, and emergency evacuation plans are on the back of door in each guest room. Please take the time to review this important information. Due to Fire regulations, Management must be aware of number of guests in rooms.NO CANDLES OR OPEN FLAMES PERMITTED. Should the Fire Alarm be activated, the cost of Emergency Services (NSW Fire Services) attending, will be charged to the guest.
IN CASE OF EMERGENCY OR FIRE:
Please notify reception in the event of a fire or other emergency. If reception is unattended, please call 000. A map that shows emergency exits can be found on the back of your room door and in the guest information compendium in each room.
All rooms are non-smoking. For safety and to assure that our facility is not exposed to items or actions that create an odour which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, curtains and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, incense, cooking, cigars or candle burning in our facility.
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our motel premises, we may charge you for any or all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
LOST AND FOUND POLICY:
The Westbury Dubbo assumes no liability for lost, misplaced, stolen or damaged valuables or belongings. If you discover that you have left something behind of value to you, please call us immediately on (0427) 446 643 and we will try to assist you in locating your lost item.
The Westbury Dubbo is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of lost and found items are retained for 2 years. Reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear and miscellaneous toiletries will be discarded.
UNCLAIMED ITEMS / NO CONTACT:
Lost and found items are held for 14 days whilst we attempt to contact the guest. If guest contact information is incorrect or mobile phone mailbox is full and we are unable to contact the guest during the 14-day holding period, the unclaimed item(s) are to be disposed of or given to local charity organisations.
If any feature/facility is essential for the guest in choosing a particular property, we recommend contacting the accommodation prior to booking. The Westbury Dubbo cannot be held liable for omissions or errors whether temporary or permanent of the property’s facilities and services. Photos shown on the website are indicative only and may not specifically represent the exact room allocated to you. Destination images featured on The Westbury Dubbo website may not represent the views offered from our location. Accommodation facilities listed may not apply to all room types.
FREE WIFI ACCESS:
The Westbury Dubbo offers inclusive Wi-Fi internet access allows customers to connect to the internet. The Westbury Dubbo cannot be held responsible for non-availability of the internet network, inability of accessing the website, external intrusion, computer viruses, or non- authorised online transactions using our Wi-Fi access.
10pm – 9am, televisions, voices or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating, drinking alcohol or running in the corridors.
RIGHT TO REFUSE SERVICE:
The Westbury Dubbo is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate federal or state laws. The Westbury Dubbo has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the owners for the operation and management of the accommodation. The Westbury Dubbo will refuse service or evict a guest for refusal or failure to pay for accommodation, is under the influence of alcohol, drugs or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests, seeks to use the accommodation for unlawful purposes, seeks to bring into the facilities an unlawfully possessed firearm, fire-works or something, including an explosive, hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons, destroys, damages, defaces, or threatens harm to The Westbury Dubbo property or guests, causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by The Westbury Dubbo for the operation and management of our facility.
The Westbury Dubbo reserve the right to cancel contracts based upon incorrect information being displayed in relation to price inclusions or service at any point in time.
ILLNESS AND EPIDEMICS:
The Westbury Dubbo reserves the right to refuse accommodation to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify staff. In case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgement or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
As a condition of your use of this website, you warrant to The Westbury Dubbo that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although, The Westbury Dubbo may from time to time monitor or review discussions ,chats, postings, transmissions, bulletin boards, and the like on this website, The Westbury Dubbo is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the website. You are prohibited from posting or transmitting any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or prophane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. The Westbury Dubbo will fully cooperate with any law enforcement authorities or court order requesting or directing The Westbury Dubbo to disclose the identity of anyone posting any such information or materials.
LIMITATION OF LIABILITY:
Notwithstanding anything contained in these terms and conditions to the contrary, The Westbury Dubbo and its affiliates shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non- performance of obligations under this terms and conditions.
The Westbury Dubbo strongly recommends you purchase comprehensive travel insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
The Westbury Dubbo has a strict policy for handling guest information. The information you provide to The Westbury Dubbo, is confidential and protected to the fullest extent possible. The Westbury Dubbo will not disclose or distribute guest information to third parties without prior written consent by the guest or in the situation where we are required to by law.
However, by booking you agree to allow us to pass on to persons we deem appropriate your details should you or your visitors;
• Fail to settle your account
• Smoke in the room
• Room degradation (such as vomit, bodily wastes)
• General damage to motel property, fittings, fixtures
• All non-standard cleaning charges
• And or any problem sufficient to result in a room being withdrawn from its availability to let.
ENFORCEMENT OF TERMS AND CONDITIONS:
The breach of any of the above conditions may result in immediate termination of rental and charges.
Copies of these terms and conditions are available from The Westbury Dubbo and our website – https://www.westburydubbo.com.au
Upon booking, you agree that your access to and use of the accommodation is subject to these terms and conditions.